By using our website you are accepting and agreeing to the following terms and conditions.
Please read carefully.
The Sensitive Ear Collection
Lovisa is confident your skin will love pieces from the Sensitive Ears Collection. However, should your skin have a reaction from any of the items featured, we offer an 100% money-back guarantee so you can shop with certainty. Please note that if you wish to return, ensure you keep a hold of your receipt/order confirmation and the packaging your earrings came in.
Gift Cards can be purchased and redeemed in-store and online and only in the country of purchase.
Lovisa Gift Cards are to be treated like cash. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. It is not redeemable for cash, credit or retailer accounts. Lovisa Gift Cards must be redeemed before the expiry date. The gift card cannot be reloaded.
Unused balance on expiry of this card will not be refunded or credited. Where the cost of your purchase exceeds the available card balance, you are required to make up the difference with another payment method.
E-Gift Cards (UK only)
Lovisa e-Gift Cards can be redeemed online and shipped to any UK residential address.
If you wish to redeem your e-Gift Card in store, this is only available for stores located within UK.
e-Gift Cards cannot be redeemed in the EU.
You may purchase an e-Gift Card from anywhere in the world, provided the recipient has a UK residential address.
Contact our Customer Support team if you have any reason to believe an error has occurred in relation to a gift card.
Shipping & Delivery
Free Shipping over £40 applies to Standard Shipping only. If you want your order to be prioritised, an express post option is available to UK customers for a flat rate of £5.95.
All deliveries are registered and shipped via Royal Mail.
It’s important to us that you receive your purchases in a timely manner. During sale and promotional periods, your order will be processed and dispatched as quickly as possible from our warehouse. However, busy periods could result in some delays with dispatch
View full shipping information here.
Lovisa France - Conditions for sale 'Conditions Generales de Vente'
Lovisa Spain - Conditions for sale 'Condiciones de Compra'
Lovisa Spain - Legal Advice 'Aviso Legal'